Shipping Policy
1. Order Processing
All orders are processed after payment confirmation. Please allow 3–7 business days for order preparation, product inspection, and packaging before shipment. Custom or bulk orders may require additional processing time depending on production requirements.
2. Shipping Methods
We cooperate with reliable international logistics partners such as DHL, FedEx, UPS, EMS, and other trusted freight services to ensure safe and timely delivery.
For large wholesale orders, sea or air freight options can be arranged according to customer preference.
3. Shipping Time
Estimated delivery time varies based on destination and shipping method:
- Standard International Shipping: 15–30 business days
- Express Shipping: 5–10 business days
Please note that these times are estimates and may vary due to customs procedures, local courier delays, or peak seasons.
4. Shipping Fees
Shipping costs depend on the total weight, volume, and destination of the order. Exact shipping fees will be shown at checkout or confirmed by our sales team before payment.
For bulk or wholesale orders, we offer negotiated shipping rates for cost efficiency.
5. Customs, Duties, and Taxes
All international shipments may be subject to customs duties, import taxes, and handling fees imposed by the destination country.
Customers are responsible for paying any such charges. We are not responsible for delays caused by customs clearance procedures.
6. Order Tracking
Once your order has been shipped, a tracking number and link will be provided via email or message so you can monitor the delivery status in real time.
7. Lost or Damaged Packages
If your package arrives damaged or does not arrive within the expected time frame, please contact us promptly. We will assist in filing a claim with the shipping carrier and arrange a suitable solution (replacement or refund) after verification.
8. Address Accuracy
Please ensure all shipping details are correct when placing your order. We are not responsible for delivery failures or delays due to incomplete or incorrect address information provided by the customer.
9. Delivery Confirmation
A signature may be required upon delivery depending on the shipping method. Once confirmed delivered by the carrier, we are no longer responsible for lost or stolen packages.